Frequently Asked Questions
We recommend getting your order in the fridge within 1 hour in the summer months and 2 hours during winter and cooler periods.
We will send you an SMS as soon as the box has been delivered, so we encourage you to get it into the fridge as soon as possible.
We will send you an SMS as soon as the box has been delivered, so we encourage you to get it into the fridge as soon as possible.
All of our products are delivered fresh.
We currently deliver throughout most of the Whitsunday & Mackay Region.
We are sorry that you have not yet received your delivery! As always, you will receive an SMS informing you of your delivery. If you don't receive the box, simply reach out to our team and we'll get this sorted as a priority.
We will let you know in advance the anticipated delivery dates.
We're really sorry to hear that.
At GBBB, our focus is on premium quality produce and making sure all the meat that leaves our warehouse is up to our high standard. It looks like we missed the mark this time.
We do take this feedback seriously, please start a chat session with one of our Customer Service Team so we can take note of what has happened and compensate you accordingly.
At GBBB, our focus is on premium quality produce and making sure all the meat that leaves our warehouse is up to our high standard. It looks like we missed the mark this time.
We do take this feedback seriously, please start a chat session with one of our Customer Service Team so we can take note of what has happened and compensate you accordingly.
Our meat is all cryovaced, which is vacuum sealing and removing the oxygen to prolong the freshness. This can cause a sulfur or 'eggy' smell when opened. All you need to do is open up the package and allow it to sit for a couple of minutes before cooking.
While we do have a large range of products that are gluten-free, we also have products that contain gluten. Please check the individual item for ingredients identified.
Some of our products do contain a small amount of preservatives to help retain freshness during transit. The products that contain preservatives are:
- Sausages
- Patties
- Crumbed Steaks
- Any crumbed products
We're sorry to hear that, please contact our Customer Service Team in the chat window so we can get it sorted.
All of our products originate from an organic certified farm.
Yes, our beef are grass-fed and grass-finished.
Some cuts will last up to 28 days fresh in your fridge. Please follow the fresh date on the label!
The cuts will be okay for up to and over a year in your freezer! The cryovac packaging will avoid any freezer burn.